AI voice agents are changing phone support by cutting down wait times through...

https://rileysnewcolumn.readspirex.com/posts/what-should-be-in-the-transcript-sent-to-a-human-agent-on-transfer

AI voice agents are changing phone support by cutting down wait times through fast end-to-end latency and better turn detection. These features help agents quickly understand when a caller speaks, so the conversation flows naturally