Listen without rushing to fix things. Ask what would help, and offer a next...

https://wakelet.com/wake/WHO7K_XH9zMwB4vXQjRdv

Listen without rushing to fix things. Ask what would help, and offer a next step: “Want me to sit with you while you call the clinic?” Set kind boundaries, too. Support can take more than one conversation, so keep checking in without taking over.