Listen without rushing to fix things. Ask what would help and offer a step,...

https://www.bokkmarking-signs.win/listen-without-rushing-to-fix-things-ask-what-kind-of-help-would-feel-useful

Listen without rushing to fix things. Ask what would help and offer a step, like sitting with them while they call for an appointment. Try: “Want me to stay while you call?” Keep clear boundaries. Support may take more than one conversation.