Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with...

https://city-wiki.win/index.php/How_Do_Accents_Affect_Speech_Recognition_in_Customer_Support_Calls%3F

Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with natural spoken help. Customers can explain an issue, get an answer, or reach a person. Gartner predicted 80% of service teams would use generative AI by 2025.