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A POS cutover should be treated as an operational change, not just a software installation

Purchase-limit controls should be tested before staff rely on them. Massachusetts adult-use limits changed in 2026, and mixed product baskets can be harder to validate than a simple flower transaction

A successful cannabis POS launch is not just a software installation. Massachusetts retailers need a controlled process for inventory, staff access, taxes, customer types, reporting, hardware, and fallback procedures

Customer consent is a data-management issue as much as a marketing issue. A dispensary may collect account information for transactions, loyalty programs, messaging, ecommerce, or service preferences

Duplicate customer profiles create more than a messy database. They can split purchase history, loyalty balances, contact preferences, and support notes across records

Multi-location growth creates a tension between central control and local responsibility. Owners want consistent catalogs, permissions, reports, and procedures, while store managers need enough flexibility to solve daily problems quickly

Permission design determines which employees can view, change, approve, or reverse activity inside a cannabis retail system. Good access rules reduce accidental changes without slowing every transaction

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A failed cannabis delivery is not merely a missed stop. It may involve regulated inventory, customer identity verification, payment status, route records, and the secure return of product