Voice AI can give wrong answers when it mishears or guesses intent incorrectly....

https://www.click-bookmark.win/voice-ai-can-slip-up-by-misunderstanding-requests-or-trusting-incomplete-info

Voice AI can give wrong answers when it mishears or guesses intent incorrectly. A simple way to catch these errors early is using readback controls—like having the system repeat back your order ID to confirm it matches what’s in the database