Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://smoothdecorator.com/what-does-gartner-say-about-ai-pressure-in-customer-service-in-2026/

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy