Voice AI can mess up answers when it misunderstands or guesses without real...

https://www.bookmark-ignite.win/voice-ai-can-slip-up-when-it-misunderstands-details-or-guesses-wrong-leading

Voice AI can mess up answers when it misunderstands or guesses without real data. A simple way to catch mistakes is using readback: having the system repeat order IDs back to customers for confirmation